Performing a hard reset can often resolve minor software errors that could potentially be the cause of your problem. One easy, catch-all solution for a malfunctioning iPhone is a hard reset. If your iPhone shows up in iTunes or Finder when you plug it in, this probably means that the issue is being caused by a hardware problem and needs to be repaired by a technician. If you've never backed up your iPhone to Finder before, take a look at our article on backing up your iPhone using Finder to get a little more comfortable.Īn added benefit to preemptively backing up your iPhone before trying to fix the black screen is that you might get a clearer idea of what's causing the error. Instead, you'll need to save a backup with Finder. However, many newer Macs no longer support iTunes. Depending on how old your computer is, you'll either need to use iTunes or Finder to back up your iPhone.įor Windows users and people with older Macs, you'll want to back up your iPhone with iTunes. You can do this by plugging your phone into your computer with a Lightning cable. If that's the case, it's possible that you'll be able to fix your iPhone pretty quickly.īefore you keep trying to fix it, we highly recommend that you back up your iPhone X. Often, a black screen error is caused by software. Since most of an iPhone's functions involve hardware and software, a problem like this could be solved by either. Is Your Screen Broken?Īt this point in the troubleshooting process, it's impossible to determine whether your iPhone screen not working is due to a hardware issue or a software issue.
#Iphone 5 went black but screen lights up how to
In this article, I'll explain how to fix the problem when your iPhone X screen is black.
You've tried pressing every button you can think of, but still aren't having any luck. You're trying to turn on your iPhone X, but the screen just won't light up.
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